Questions, answered without the sales gloss

No minimum order count and no setup fee. Storage is billed on the space you actually occupy, and handling is billed per order — so a brand shipping 80 parcels a month pays like a brand shipping 80 parcels a month.

Send it to our Shenzhen facility using the receiving address on the warehouse page, and put your warehouse-in reference on the documentation. Your supplier covers the inland leg inside China, or we can arrange collection if that is easier.

Connection and SKU mapping take a few days once we have your data. The real constraint is usually transit time to get stock into the facility — we can do the setup work while the goods are still moving.

Yes. Many clients start that way: we become the receiving and inspection point rather than the buyer, which is often the cheapest route to quality control without changing who makes the product.

Carriers price space as well as mass. Chargeable weight is the greater of actual weight and volumetric weight, where volumetric weight is length × width × height in centimetres ÷ 8000. A large light box occupies the room of a heavy small one.

No. Our published rates cover freight and handling. Duties and import taxes in the destination country are set by that country and payable by the importer of record. We prepare export documentation and can quote DDP options on many lanes.

We weigh everything on calibrated scales at dispatch. The difference is reconciled on your monthly statement — not argued about afterwards. Consistent under-declaration gets flagged rather than silently absorbed.

No. Ship on our negotiated rates, or connect your own carrier account and we bill handling only. Both are supported per order.

Every unit is scanned on receiving and scanned again on dispatch, and each SKU has one location. A pick is a directed scan, not a search. The figure is counted from that barcode chain rather than sampled.

We photograph the awkward cases and tell you the same day. A discrepancy report with pictures resolves most arguments in one email, which is the point of sending it.

Returns come back to the facility that shipped them. Each unit is inspected, graded and photographed, then restocked, refurbished, re-labelled for FBA resale, or disposed of — and the disposition appears as a line on your statement.

Yes, with the caveat that every warehouse in the world tightens in Q4. We tell you the capacity limits before the season rather than failing quietly during it.

Shopify, WooCommerce, Amazon FBM and eBay connect directly. Magento, BigCommerce and TikTok Shop go through our REST API or scheduled files. Anything else can use the API, SFTP or CSV. Details on the integrations page.

Classes 2 to 9, handled by our licensed team with IMDG and IATA documentation. Not every lane accepts them, so tell us early and we will confirm the route before you ship.

Illegal and counterfeit goods, unlicensed pharmaceuticals, live animals, human remains, and hazardous material outside the declared classes. We will also refuse anything that puts the carrier accounts at risk.

Not automatically, and anybody who tells you otherwise is describing a different arrangement. Insurance is a separate decision — ask us and we will set out what is and is not covered before the first carton arrives.